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t: 01273 304744
e: info@javaconnection.co.uk
If you have any feedback or questions about our website or products please use the form below.
Which credit cards do you accept?
We accept most major debit and credit cards including Visa, Visa Debit, Mastercard, Switch/UK Maestro, Electron, JCB and Solo. Payment will be taken in British pounds sterling, so if you normally pay in a different currency your credit card company will convert the amount to your currency automatically, although they may charge a small commission for doing this. Contact your card issuer for further information.
You can also pay by PayPal. Send an email to tony@javaconnection.co.uk lisitng the items and quantities you want, plus the delivery address and a contact telephone number. Then send the required payment to our PayPal ID tony@javaconnection.co.uk - don't forget to include the correct postage (£2.50 for the first item plus £1 for each additional item up to maximum of £7.50). And don't forget that UK orders over £100 go free. Simple as that!
How secure will my credit card information be when ordering online?
Very. We use Worldpay to process your card on our behalf using SSL technology and state of the art encryption techniques. This means your transaction is very secure. Worldpay is part of the Royal Bank of Scotland Group, the 5th largest banking group in the world. Your card details are captured on Worldpay’s secure servers and are not stored on any Java Connection system. No Java Connection employee has access to your card details.
Can I pay by cheque or PayPal?
We accept cheques from a UK bank account. Once you have filled your basket with goodies, print the checkout page and send us the payment with the printout. Please make sure the item codes you have ordered are shown on the printout. If not, just write them on by hand. Please make cheques payable to Java Connection Ltd and post it to us at Unit 206, Regency House, 91 Western Road, Brighton, BN1 2NW.
You can also pay by PayPal. Send an email to tony@javaconnection.co.uk lisitng the items and quantities you want, plus the delivery address and a contact telephone number. Then send the required payment to our PayPal ID tony@javaconnection.co.uk - don't forget to include the correct postage (£2.50 for the first item plus £1 for each additional item up to maximum of £7.50). And don't forget that UK orders over £100 go free. Simple as that!
How do you ship my purchases to me?
For UK customers we normally use first class Royal Mail Recorded Delivery (usually next day but this is NOT guaranteed) or Special Delivery Next Day. Heavy or bulky items may be sent via a parcel delivery service. For delivery outside the UK we use Royal Mail International Services, and again no guarantee of delivery times is given. For full details see delivery.
Can my order be sent to another address, as a gift for example?
Yes, you can enter a different delivery name and address such as a place of work, or somebody else at another address. However, please note that we do reserve the right to decline to ship your order to a different address, or at all, if we believe there is a risk of fraud. This may particularly occur for high value orders or for non UK addresses. We will contact you if there is a problem.
Do you offer gift wrapping?
We do not offer a gift wrapping service at the moment. However, silver products are sent in decorative batik boxes, batik pieces have either a presentation pouch or box, and bags are shipped with a protective pouch.
How much is your postage and packing?
For UK orders up to £100 there is a £2.50 delivery charge for the first item plus £1 for each additional item up to a maximum of £7.50, orders over £100 go free. Within the EU for orders up to £200 there is a charge of £7.50 for the first item plus £1 for each additional item, orders over £200 go free. For the rest of the world on orders up to £250 there is a charge of £10 for the first item plus £1 for each additional item, orders over £250 go free. See delivery for full details.
I am ordering from outside the UK, what about customs and tax etc?
Within the European Union there will be no extra duty or tax payable.
Deliveries outside the EU may incur customs duty and local taxes which will be charged by your postal delivery service. However, the prices quoted on this website include Value Added Tax (VAT) at 17.5%. Orders placed from outside the EU, for delivery outside the EU will exclude VAT so you are still getting a good deal.
What if I don’t like the goods when I receive them?
You can send them back! We offer a 7 day no quibble guarantee. See our Terms and Conditions (Section 14) for full details. (However, please see next question).
I like your photos and video clips, can I download and use them?
Java Connection owns the copyright to this website and its content. Any redistribution or reproduction of part or all of the contents in any form is prohibited as per our terms and conditions. However, we would generally have no objection to you printing, or downloading to a local hard disk, extracts for you own personal and non-commercial use only, but please drop us an email first to check.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.